Core Values
At Your Side has five core values that drive everything we do.
Client Care Coordinator
Full Time • Houston
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
POSITION SUMMARY
Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of
employee schedules with client wants/needs, processing intake information, and communication with referral
sources.
Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of
employee schedules with client wants/needs, processing intake information, and communication with referral
sources.
REPORTS TO: Operations Manager/Administrator
QUALIFICATIONS
● High school graduate; advanced education desirable.
● Current staffing experience, preferably staffing for a temporary Agency or in home health.
● Knowledge of medical terminology or a general medical background desirable.
● Demonstrates strong verbal, written and interpersonal communication skills.
● Computer literate or willing to be trained on a personal computer.
● Speaks, reads, writes, and comprehends English.
● Demonstrates time management, organizational skills, and ability to function with minimal direction.
ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY
1. Maintains schedule for services requested and provided to agency clients.
a. Assures that cases are filled within established time frames.
b. Completes documentation (paper or automated system).
c. Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as
appropriate.
d. Monitors overtime and mileage records of employees.
e. Responds to emergency calls and arranges schedule accordingly.
2. Provides direction to direct care employees and communicates with supervisors as needed to assure safe and
effective coverage of client needs.
a. Assigns Agency staff to clients as directed by the licensed professional staff, care plan and service request.
b. Assures employees receive complete and accurate directions and information about client needs as directed by
licensed professional staff, care plan and service request.
c. Reports any scheduling changes and/or client concerns to supervisor. Notifies client of changes and monitors
employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
d. Participates in the evaluation and performance review of field staff.
e. Verifies time records with schedules.
f. Follows up with employee on scheduling problems encountered by the on-call staff.
3. Participates in determining hiring needs.
a. Minimizes substitution of employees and maximizes permanent coverage.
b. Maintains adequate numbers of available on-call staff.
c. Notifies Supervisor/Human Resource Department of staff needs.
d. Meets with nursing and marketing staff to anticipate needed coverage (new clients’ increased needs).
4. Maintains confidentiality in all aspects of the job.
a. Respects the confidentiality of information in client and employee records.
b. Shares information in accordance with Agency policyc. Protects documents in a manner that prevents unauthorized access.
5. Performs job in compliance with Agency policies and procedures as well as community and professional standards.
a. Assures compliance with applicable state, federal, CHAP, and Joint Commission standards.
b. Attends meetings and educational programs as required.
c. Accepts responsibility for personal and professional development.
d. Participates in the Agency’s ongoing quality improvement activities.
6. Performs other related duties and responsibilities as deemed necessary.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Live your best life possible while helping others live theirs.
Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.
It is our CaregiverFirst promise, that our caregivers will be:
- Treated with respect and dignity.
- Provided exceptional training on a regular and ongoing basis.
- Are never alone in the field - support is always available.
- Thoughtfully matched with clients that they are compatible with.
Join our team and be a part of a certified Great Place To Work®! Thousands of At Your Side employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that At Your Side is in fact a Great Place To Work®.
By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated At Your Side franchisee, a separate company and employer from At Your Side and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and At Your Side does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated At Your Side franchisee.
Equal Opportunity Employer: Disability/Veteran.
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CARE LIKE A FAMILY
SERVE PASSIONATELY
DIGNITY MATTERS
BE PRESENT AND ENGAGED
HAVE FUN