Client Care & Community Liaison Coordinator

• Respond promptly and professionally to client care inquiries and referrals.
• Conduct structured in-home or virtual client intake meetings, and non-medical assessments.
• Identify each client’s needs, goals, routines, preferences, home environment, desired schedule, and service expectations.
• Explain services, pay sources, schedules, payment expectations, and the admission process.
• Determine whether requested services are within the agency’s scope and current capacity.
• Complete admission process which includes home visit. 
• Develop individualized non-medical service plans and caregiver briefings.
• Coordinate service start dates, caregiver requirements, schedules, client introductions, and other details with the operations team.
• Follow up after services begin to measure satisfaction and address questions or concerns.
• Document and resolve client and family concerns with compassion, professionalism, and urgency.
• Track referral activity, admissions, conversion rates, time to service start, client satisfaction, and reasons referrals do not convert.
• Meet with healthcare referral sources and community partners when no client intakes are being conducted or scheduled.
• Represent the agency at community meetings, networking events, presentations, and outreach activities.
• Collaborate with internal teams to improve the intake process and overall client experience.
  
  

• Work with a mission-driven team that values care excellence, compassion, integrity, and innovation.
• Competitive salary with performance-based incentives.
• Paid training and continuous learning opportunities.
• Supportive team culture with employee recognition and team celebrations.
• Meaningful work that helps clients remain safe, comfortable, and independent at home.
• Paid time off and paid sick leave
  
  

• Bachelor’s degree in business, marketing, healthcare administration, communications, or a related field, or an equivalent combination of relevant education and professional experience.
• Experience in home care, senior services, healthcare intake or admissions, customer experience, community engagement, hospitality, or a related service field preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Strong interest in community engagement and referral relationship development.
• Self-starter who is creative, resourceful, and forward-thinking.
• Strong analytical, data-driven, organizational, and time-management skills.
• Ability to manage multiple referrals, client needs, deadlines, and follow-up activities.
• Compassionate and professional approach to working with clients, families, caregivers, and healthcare professionals.
• Reliable transportation and willingness to travel throughout the agency’s service area.
• Proficiency with Google Workspace preferred.
• Experience with electronic scheduling, client records, secure messaging, or customer relationship management systems is a plus.